The Problem

One question.
Too much human work.

For most Shopify support teams, a simple order-status question creates a manual workflow that pulls people away from work that actually requires judgment.

💬

Customer asks

"Where is my order?"

↓

🔍

Support agent finds the customer

Searches Shopify Admin

↓

📦

Agent finds the order

Looks up order number

↓

🚚

Agent checks tracking

Opens carrier website

↓

✍️

Agent writes the response

Manually, for every ticket

↓

😌

Customer gets an answer

Minutes or hours later

Your AI Customer Service Worker removes the repetitive work in between.

The Outcome

Don't automate the reply.
Own the outcome.

MindX isn't designed to generate another AI response. It is designed to resolve the customer's problem.

📉

Lower Cost

Reduce repetitive human support work. Your team focuses on cases that require judgment.

⚡

Faster Resolution

Customers get verified answers in seconds, not minutes. No queue. No wait.

🎯

Consistent Quality

Every answer is grounded in the customer's actual order and shipping data. No guessing.

Customer question → MindX → Resolved

The Workflow

Your AI Customer Service Worker handles the entire
WISMO workflow.

Six steps. From the customer's first message to a verified resolution.

01 — Understand

Recognise the Intent

Identifies when a customer is asking about an order status, shipment, or delivery.

02 — Find

Identify the Order

Connects the customer to the correct order in your Shopify store. No manual lookup.

03 — Check

Retrieve Tracking

Fetches the latest fulfilment and shipping information from the carrier in real time.

04 — Ground

Use the Right Context

Uses the specific order and tracking context — not a generic response. No guesses.

05 — Resolve

Deliver the Answer

Sends the customer a clear, verified answer with their tracking information.

06 — Escalate

Hand Off When Needed

When a case falls outside its defined boundaries, MindX escalates to a human with full context attached.

The goal isn't more AI conversations. The goal is fewer problems for your team.

Built for Shopify merchants.

Put your AI Customer Service Worker to work.

Connect your Shopify store and give your AI worker the context it needs to resolve customer issues. Start with WISMO. Three steps. Under five minutes.

01

Connect

Connect your Shopify store with one click from the Shopify App Store. No code needed.

02

Activate

Turn on the MindX WISMO Agent. It trains itself automatically on your store data.

03

Resolve

MindX starts handling eligible order-status conversations immediately. You monitor the outcomes.

AI-Native

Not a chatbot.
A worker that does the work.

Traditional AI support generates a reply. MindX's AI worker owns the resolution.

Traditional AI Support

Customer

↓

AI generates reply

↓

Reply sent

MindX AI

Customer

↓

Understand

↓

Ground in data

↓

Act

↓

Verify

↓

Resolve

MindX combines AI reasoning with your Shopify commerce data, controlled tools, business rules and verification. The model generates the answer. The system owns the outcome.

Context Engineering

The right context.
Not all the context.

Your AI worker doesn't need your entire store to resolve a problem. It retrieves the context required for the specific customer request.

More context is not always better — it creates noise and reduces accuracy. Precision retrieval is what makes the answer reliable.

"Where is my order?"

MindX retrieves

Customer identity

Order details

Fulfilment status

Carrier information

Live tracking data

Latest shipment event

Expected delivery

Grounded in your commerce data. Designed not to guess.

Safety & Boundaries

When your AI worker shouldn't act,
it doesn't.

AI autonomy needs boundaries. MindX resolves what it can reliably handle, and escalates everything else with context attached.

Scenario

MindX Action

Standard order status question

✓ Resolve automatically

Tracking available from carrier

✓ Resolve automatically

Ambiguous or unclear order reference

→ Ask for clarification

Conflicting data between order and carrier

→ Escalate to human

Delivered but customer says not received

→ Escalate to human

Refund or compensation request

→ Route to appropriate workflow

Autonomy with boundaries.

Measure What Matters

Measure work that disappeared.

Don't measure how many AI messages MindX generated. Measure what happened because MindX was there.

Example AI Worker Dashboard

1,248

Customer conversations

1,087

Resolved by AI

161

Human escalations

87%

Human work avoided

Example metrics shown for illustration.

The metric that matters: correctly resolved customer problems.

Compounding Over Time

Every resolved conversation helps
your AI worker get better.

When a case fails or requires correction, that correction doesn't disappear into a conversation history. It becomes reusable learning for the next interaction.

Conversation

↓

Outcome

↓

Review

↓

Correction

↓

Reusable Evaluation

↓

Better Worker

↓

Better Outcomes

The system compounds as context, evaluations, and integrations improve — not just as you accumulate more conversations.

Pricing

Pay for outcomes,
not seats.

You don't pay for another support seat. You pay when MindX resolves a customer conversation.

Starter

^$39

per month

200 AI Resolutions included · $0.60 per extra

Shopify integration
AI Customer Service Worker
Live order & tracking lookup
Human escalation with context
Basic analytics
Email support
7-day free trial

Start Free

Common questions.

What is an AI Worker?+

An AI Worker is designed to own a specific business workflow — not simply answer questions. MindX's AI Customer Service Worker understands the customer's request, retrieves the relevant commerce data, takes the appropriate actions, verifies the result, and resolves the conversation or escalates it when human judgment is required.

What is WISMO?+

WISMO means "Where Is My Order?" It covers customer questions about order status, shipment progress, tracking information, and expected delivery. It is one of the highest-volume, most repetitive workflows in ecommerce customer support.

Does MindX work with Shopify?+

Yes. Shopify is the first commerce platform supported by MindX. Connect your store from the Shopify App Store in under five minutes — no code needed.

Does MindX replace my support team?+

No. MindX's AI Customer Service Worker is designed to handle repetitive, well-defined customer-service workflows and escalate cases that require human judgment — with full context attached so your team can pick up immediately.

What is an AI Resolution?+

An AI Resolution is a customer conversation that MindX successfully handles according to the defined workflow and outcome criteria. One Resolution is one bounded interaction with a single customer, in a single channel, about a single issue — counted once from first message to closure. Never billed twice.

What happens when MindX doesn't know the answer?+

MindX doesn't guess. It can ask the customer for clarification, or escalate the conversation to a human agent with the full context already attached — so your team doesn't start from scratch.

Does MindX access my order data?+

MindX uses the connected Shopify data required to resolve the WISMO workflow — customer identity, order details, fulfilment status, and live carrier tracking. It retrieves only what is needed for each specific request.

Will MindX have more AI Workers?+

Yes. We are starting with the Customer Service Worker and one narrow workflow: WISMO. As we prove reliable outcomes, MindX will expand into additional ecommerce workflows and specialized AI Workers.

Will MindX support other ecommerce platforms?+

Shopify is the starting platform. Additional commerce platforms are part of the longer-term roadmap. We are focused on proving the outcome on Shopify first.

Your customers keep asking,
"Where is my order?"

One question.
Too much human work.

Don't automate the reply.
Own the outcome.

Lower Cost

Faster Resolution

Consistent Quality

Your AI Customer Service Worker handles the entire
WISMO workflow.

Recognise the Intent

Identify the Order

Retrieve Tracking

Use the Right Context

Deliver the Answer

Hand Off When Needed

Put your AI Customer Service Worker to work.

Connect

Activate

Resolve

Not a chatbot.
A worker that does the work.

The right context.
Not all the context.

When your AI worker shouldn't act,
it doesn't.

Measure work that disappeared.

Every resolved conversation helps
your AI worker get better.

Pay for outcomes,
not seats.

Common questions.

Stop answering
"Where is my order?"

Your customers keep asking,"Where is my order?"

One question.Too much human work.

Don't automate the reply.Own the outcome.

Lower Cost

Faster Resolution

Consistent Quality

Your AI Customer Service Worker handles the entireWISMO workflow.

Recognise the Intent

Identify the Order

Retrieve Tracking

Use the Right Context

Deliver the Answer

Hand Off When Needed

Put your AI Customer Service Worker to work.

Connect

Activate

Resolve

Not a chatbot.A worker that does the work.

The right context.Not all the context.

When your AI worker shouldn't act,it doesn't.

Measure work that disappeared.

Every resolved conversation helpsyour AI worker get better.

Pay for outcomes,not seats.

Common questions.

Stop answering"Where is my order?"

Your customers keep asking,
"Where is my order?"

One question.
Too much human work.

Don't automate the reply.
Own the outcome.

Your AI Customer Service Worker handles the entire
WISMO workflow.

Not a chatbot.
A worker that does the work.

The right context.
Not all the context.

When your AI worker shouldn't act,
it doesn't.

Every resolved conversation helps
your AI worker get better.

Pay for outcomes,
not seats.

Stop answering
"Where is my order?"