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Ecommerce AI for customer service

Customer service
that resolves itself.

MindX AI reads your live Shopify data and answers the question before your team even sees it.

No sales call. Live on your store in minutes.

11:42pm · live chat · storefront

"Hey — where's my order? It's been 5 days."

A real question. Asked at an hour no one's staffing chat.

Order #48213 MX-9182
"Hey — where's my order? It's been 5 days."
  • ✓ Checking Shopify order history
  • ✓ Checking carrier tracking
  • ✓ Checking shipping policy
Your package left the Denver facility yesterday at 6:42pm — running one day behind. New estimate: Friday, Aug 9. I've added a $5 shipping credit to your account.

Every hour, all day

It doesn't stop at one.

"Can I return this? It's a bit small."
Return eligibility, checked against real policy and order date
Resolved
"Does the jacket run true to size?"
Product question, answered from live catalog data
Resolved
"This is my third damaged order. I want a full refund."
Outside confidence threshold — handed to a human, with full context
Escalated

Why it works

Not because it's AI.
Because it knows your store.

Orders · Products · Returns · Shipping · Policies
Package Tracker

"I'm the fastest one here. Ask me where it is — I already know."

Answers order-status questions with a direct lookup against Shopify and carrier data.

Hard Limits Guard

"I protect your money. No discount or refund beyond what you allow."

A ceiling on every financial or policy action AI can take, set once by you.

What you see

Today's support, at a glance.

142
Conversations today
138
Resolved without human
97%
Automation rate
18h
Saved this week

Pricing

One product. One price. Published in full.

New here? Start for $9 your first month — up to 100 conversations.
Start for $9
Starter
$49/month
250 conversations included · $0.60 per conversation after
  • AI Agents for Support
  • AI First Chat, 24/7
  • Package Tracker & Ticket Converter
  • Hard Limits & Safety Guard
  • CX Dashboard & Resolution Rate
Choose Starter
Growth
$129/month
750 conversations included · $0.45 per conversation after
  • Everything in Starter
  • Higher included volume
  • Lower overage rate
  • Proactive upgrade alerts near your cap
Choose Growth
Scale
$299/month
2,000 conversations included · $0.30 per conversation after
  • Everything in Growth
  • Highest included volume
  • Lowest overage rate
  • Guided path to MindX AI mid-market, when you're ready
Choose Scale

Cancel anytime. Month-to-month by default. No contracts, no setup fees, no calls.

MindX - Sections 7 & 8

• HOW IT WORKS

From install to AI support in minutes

Connect your Shopify store once. MindX automatically learns your products, orders and policies, then starts resolving customer conversations instantly.

01

Connect your Shopify store

One-click OAuth install from the Shopify App Store. No API keys, no manual setup, no engineer required.

Under 5 minutes
02

MindX reads your store

Orders, products, shipping status, and return policy ingest automatically the moment you connect.

Zero-config training
03

AI resolves tickets and chats

Order status, return eligibility and policy questions get answered end-to-end.

Support + Chat
04

Everything else escalates to you

Anything outside your limits gets handed to your inbox with full context.

You stay in control

• QUESTIONS

Before you install

Is this just a chatbot with a Shopify logo on it?
No. MindX reads your live order, product and policy data and resolves customer conversations using real-time information.
What happens when AI gets something wrong?
Low-confidence conversations automatically escalate to you instead of guessing.
How long does setup actually take?
Most Shopify stores are ready in under five minutes.
What happens after my first month?
Your subscription continues on the selected plan with transparent pricing.
Does this replace my support person?
It automates repetitive work while your team handles complex conversations.
Do you require a sales call or annual contract?
No. Install, subscribe and cancel anytime.