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AI AGENT FOR SHOPIFY SMBs

Your customers keep asking,
"Where is my order?"

MindX AI resolves it automatically. It handles the entire WISMO workflow — understanding the customer, finding the right order, checking live tracking, and delivering a verified answer. No human required.

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✓ Built for Shopify merchants ✓ Start with WISMO
MindX WISMO Agent ● LIVE
C
Hi, where is my order #10482?
✓
Understanding requestWISMO detected
✓
Finding orderOrder #10482 found
✓
Checking shipmentCarrier: DHL · In transit
✓
ResolvingCustomer response prepared
MindX
Hi! Your order #10482 shipped yesterday via DHL and is currently in transit. Expected delivery is tomorrow by 8pm. Track it here: [DHL link]
✓ WISMO RESOLVED · No human intervention required
The Problem

One question.
Too much human work.

For most Shopify support teams, a simple order-status question creates a manual workflow that pulls people away from work that actually requires judgment.

💬
Customer asks
"Where is my order?"
↓
🔍
Support agent finds the customer
Searches Shopify Admin
↓
📦
Agent finds the order
Looks up order number
↓
🚚
Agent checks tracking
Opens carrier website
↓
✍️
Agent writes the response
Manually, for every ticket
↓
😌
Customer gets an answer
Minutes or hours later
MindX removes the manual work in between. All of it.
The Outcome

Don't automate the reply.
Own the outcome.

MindX isn't designed to generate another AI response. It is designed to resolve the customer's problem.

📉

Lower Cost

Reduce repetitive human support work. Your team focuses on cases that require judgment.

⚡

Faster Resolution

Customers get verified answers in seconds, not minutes. No queue. No wait.

🎯

Consistent Quality

Every answer is grounded in the customer's actual order and shipping data. No guessing.

Customer question → MindX → Resolved
The Workflow

MindX handles the entire
WISMO workflow.

Six steps. From the customer's first message to a verified resolution — automatically.

01 — Understand

Recognise the Intent

Identifies when a customer is asking about an order status, shipment, or delivery.

02 — Find

Identify the Order

Connects the customer to the correct order in your Shopify store. No manual lookup.

03 — Check

Retrieve Tracking

Fetches the latest fulfilment and shipping information from the carrier in real time.

04 — Ground

Use the Right Context

Uses the specific order and tracking context — not a generic response. No guesses.

05 — Resolve

Deliver the Answer

Sends the customer a clear, verified answer with their tracking information.

06 — Escalate

Hand Off When Needed

When a case falls outside its defined boundaries, MindX escalates to a human with full context attached.

The goal isn't more AI conversations. The goal is fewer problems for your team.

Built for Shopify merchants.

Start automating WISMO today.

Connect your Shopify store and give MindX access to the information it needs to resolve order-status questions. Three steps. Under five minutes.

01

Connect

Connect your Shopify store with one click from the Shopify App Store. No code needed.

02

Activate

Turn on the MindX WISMO Agent. It trains itself automatically on your store data.

03

Resolve

MindX starts handling eligible order-status conversations immediately. You monitor the outcomes.

AI-Native

Not a chatbot.
An agent that does the work.

Traditional AI support generates a reply. MindX AI owns the resolution.

Traditional AI Support
Customer
↓
AI generates reply
↓
Reply sent
MindX AI
Customer
↓
Understand
↓
Ground in data
↓
Act
↓
Verify
↓
Resolve

MindX combines AI reasoning with your Shopify commerce data, controlled tools, business rules and verification. The model generates the answer. The system owns the outcome.

Context Engineering

The right context.
Not all the context.

MindX doesn't load your entire store into an AI model. For each request, it retrieves only the information required to resolve that specific problem.

More context is not always better — it creates noise and reduces accuracy. Precision retrieval is what makes the answer reliable.

"Where is my order?"
MindX retrieves
Customer identity
Order details
Fulfilment status
Carrier information
Live tracking data
Latest shipment event
Expected delivery
Grounded in your commerce data. Designed not to guess.
Safety & Boundaries

When MindX shouldn't act,
it doesn't.

AI autonomy needs boundaries. MindX resolves what it can reliably handle, and escalates everything else with context attached.

Scenario
MindX Action
Standard order status question
✓ Resolve automatically
Tracking available from carrier
✓ Resolve automatically
Ambiguous or unclear order reference
→ Ask for clarification
Conflicting data between order and carrier
→ Escalate to human
Delivered but customer says not received
→ Escalate to human
Refund or compensation request
→ Route to appropriate workflow
Autonomy with boundaries.
Measure What Matters

Measure work that disappeared.

Don't measure how many AI messages MindX generated. Measure what happened because MindX was there.

WISMO Resolution Dashboard
1,248
WISMO conversations
1,087
Resolved automatically
161
Human escalations
87%
Human work avoided
Example metrics shown for illustration.
The metric that matters: correctly resolved customer problems.
Compounding Over Time

Every resolution helps
MindX get better.

When a case fails or requires correction, that correction doesn't disappear into a conversation history. It becomes reusable learning for the next interaction.

Conversation
↓
Outcome
↓
Review
↓
Correction
↓
Reusable Evaluation
↓
Better Agent
↓
Better Outcomes

The system compounds as context, evaluations, and integrations improve — not just as you accumulate more conversations.

Pricing

Pay for outcomes,
not seats.

You don't pay for another support seat. You pay when MindX resolves a customer conversation.

Starter
$39
per month
200 AI Resolutions included · $0.60 per extra
  • Shopify integration
  • WISMO Agent
  • Live order & tracking lookup
  • Human escalation with context
  • Basic analytics
  • Email support
  • 7-day free trial
Start Free
Most popular
Growth
$99
per month
600 AI Resolutions included · $0.45 per extra
  • Shopify integration
  • WISMO Agent
  • Live order & tracking lookup
  • Human escalation with context
  • Advanced analytics
  • Priority support
  • 7-day free trial
Start Free →
Scale
$199
per month
1,400 AI Resolutions included · $0.30 per extra
  • Shopify integration
  • WISMO Agent
  • Live order & tracking lookup
  • Human escalation with context
  • Advanced analytics
  • Priority support
  • 7-day free trial
Start Free
FAQ

Common questions.

What is WISMO?+
WISMO means "Where Is My Order?" It covers customer questions about order status, shipment progress, tracking information, and expected delivery. It is one of the highest-volume, most repetitive workflows in ecommerce customer support.
Does MindX work with Shopify?+
Yes. Shopify is the first commerce platform supported by MindX. Connect your store from the Shopify App Store in under five minutes — no code needed.
Does MindX replace my support team?+
No. MindX is designed to handle repetitive, well-defined workflows automatically and escalate cases that require human judgment — with full context attached so your team can pick up immediately.
What is an AI Resolution?+
An AI Resolution is a customer conversation that MindX successfully handles according to the defined workflow and outcome criteria. One Resolution is one bounded interaction with a single customer, in a single channel, about a single issue — counted once from first message to closure. Never billed twice.
What happens when MindX doesn't know the answer?+
MindX doesn't guess. It can ask the customer for clarification, or escalate the conversation to a human agent with the full context already attached — so your team doesn't start from scratch.
Does MindX access my order data?+
MindX uses the connected Shopify data required to resolve the WISMO workflow — customer identity, order details, fulfilment status, and live carrier tracking. It retrieves only what is needed for each specific request.
Can I use MindX for other support workflows?+
The initial product is focused on WISMO. Returns, refunds, and other customer service workflows are on the roadmap and will be introduced as MindX expands from this proven foundation.
Will MindX support other ecommerce platforms?+
Shopify is the starting platform. Additional commerce platforms are part of the longer-term roadmap. We are focused on proving the outcome on Shopify first.

Stop answering
"Where is my order?"

Let MindX handle the workflow.

Start Free →
No credit card required. Live on your Shopify store in under 5 minutes.